Cookies Policy

Cookies Policy

SNCO Consulting Sdn Bhd
Effective Date: August 2025
Last Updated: August 2025

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and understand how you use our site.

Types of cookies we use:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain on your device for a set period
• First-party cookies: Set directly by our website
• Third-party cookies: Set by external services we use

2. How We Use Cookies

2.1 Essential Cookies (Always Active)

Purpose: Required for basic website functionality

What they do:

• Remember your login status and preferences
• Maintain security and prevent fraud
• Enable contact forms and service requests
• Ensure website functionality across pages

Legal basis: Legitimate interest for website operation

2.2 Performance Cookies

Purpose: Help us understand website usage and improve performance

Services used:

• Google Analytics: Website traffic and user behavior analysis
• Webflow Analytics: Page performance and loading statistics
• Microsoft Clarity: User session recordings and heatmaps

Data collected:

• Pages visited and time spent
• Device and browser information
• Geographic location (country/city level)
• Referral sources and search terms

Legal basis: Legitimate interest for website improvement

2.3 Functional Cookies

Purpose: Enhance your browsing experience

What they do:

• Remember your language and region preferences
• Store form data to prevent re-entry
• Customize content based on your interests
• Remember accessibility settings

Legal basis: Legitimate interest for user experience enhancement

2.4 Marketing Cookies (Consent Required)

Purpose: Deliver relevant marketing and track campaign effectiveness

Services used:

• Google Ads: Retargeting and conversion tracking
• LinkedIn Insight Tag: Professional audience targeting
• Facebook Pixel: Social media advertising optimization
• Microsoft Advertising: Search and display ad targeting

What they do:

• Show relevant ads on other websites
• Measure advertising campaign effectiveness
• Track conversions and lead generation
• Build audience profiles for targeting

Legal basis: Your explicit consent

3. Cookie Consent Management

3.1 Your Consent Choices

When you first visit our website:

• Essential cookies are automatically active
• We'll ask for consent for other cookie types
• You can accept all, reject non-essential, or customize preferences
• Your choices are remembered for future visits

3.2 Managing Your Preferences

You can control cookies through:

• Our consent banner: Adjust preferences anytime via the "Cookie Settings" link
• Browser settings: Block or delete cookies in your browser preferences
• Third-party opt-outs: Use platform-specific opt-out tools

4. Third-Party Cookie Details

4.1 Google Services

Google Analytics:

• Purpose: Website traffic analysis and user behavior insights
• Retention: 26 months
• Opt-out: Google Analytics Opt-out Browser Add-on
• Privacy Policy: policies.google.com/privacy

Google Ads:

• Purpose: Advertising personalization and conversion tracking
• Retention: Up to 540 days
• Opt-out: Google Ads Settings

4.2 Microsoft Services

Microsoft Clarity:

• Purpose: User session analysis and website optimization
• Retention: 13 months
• Privacy Policy: privacy.microsoft.com

Microsoft Advertising:

• Purpose: Search and display advertising optimization
• Opt-out: Microsoft Privacy Dashboard

4.3 Social Media Platforms

LinkedIn Insight Tag:

• Purpose: Professional audience targeting and campaign measurement
• Retention: 180 days
• Opt-out: LinkedIn Opt-out

Facebook Pixel:

• Purpose: Social media advertising optimization
• Retention: 180 days
• Opt-out: Facebook Ad Preferences

5. Cookie Information Table

6. Managing Cookies in Your Browser

6.1 Popular Browser Instructions

Google Chrome:

1. Click Menu (three dots) → Settings → Privacy and security → Cookies and other site data
2. Choose your preferred cookie settings
3. Manage exceptions for specific websites

Mozilla Firefox:

1. Click Menu → Options → Privacy & Security
2. Under "Cookies and Site Data," adjust settings
3. Use "Manage Data" to remove specific cookies

Safari:

1. Click Safari → Preferences → Privacy
2. Choose how to handle cookies and website data
3. Use "Manage Website Data" for site-specific settings

Microsoft Edge:

1. Click Menu (three dots) → Settings → Cookies and site permissions
2. Adjust cookie settings and exceptions
3. Clear browsing data to remove existing cookies

7. Mobile Device Cookie Management

iOS Safari: Settings → Safari → Block All Cookies
Android Chrome: Chrome app → Menu → Settings → Site settings → Cookies

Note: Blocking all cookies may affect website functionality and your browsing experience.

8. Do Not Track Signals

We respect Do Not Track (DNT) browser signals where technically feasible:

• We honor DNT for non-essential tracking
• Essential cookies remain active for website functionality
• Third-party services may have their own DNT policies

9. Cookie Updates and Changes

• We may update this policy when we change our cookie usage
• Material changes will be communicated via our website
• Check this page regularly for updates
• Your continued website use constitutes acceptance of changes

10. Contact Information

Cookie Questions:
Email: privacy@sncoconsulting.com
Phone: [Phone Number]
Response Time: 1-2 business days

Technical Support:
Email: support@sncoconsulting.com
Hours: Monday-Friday, 9:00 AM - 6:00 PM MYT

Document Information:
Version: 1.0 | Effective: August 2025 | Next Review: February 2026

This Cookies Policy explains our use of cookies and similar technologies in compliance with Malaysian data protection requirements and international best practices.