Implementation Process
Proven Implementation Framework
Our implementation methodology is based on Microsoft's FastTrack framework combined with our extensive Malaysian market experience.
Phase 1: Discovery & Requirements Analysis
We begin with comprehensive business analysis including stakeholder interviews, current system assessment, and detailed requirements gathering. Our discovery process specifically addresses Malaysian regulatory requirements including MPERS and MFRS compliance and GST/SST handling.
Key Activities:
- Business process mapping and gap analysis
- Current system and data assessment
- MPERS/MFRS/IFRS compliance requirements review
- Integration requirements with existing Malaysian systems
- Risk assessment and mitigation planning
- Project timeline and resource planning
Phase 2: Solution Design & Architecture
Based on discovery findings, we create detailed solution blueprints that align with the business practices and regulatory requirements. Our design phase emphasizes scalability, security, and compliance with local standards.
Design Deliverables:
- Technical architecture documentation
- Dynamics 365 Business Central/Dynamics 365 Finance & Operation configuration specifications
- MPERS/MFRS-compliant chart of accounts and reporting structure
- Security and access control framework
- Data migration strategy and mapping
Phase 3: Development & Configuration
Our consultants configure the system according to design specifications, develop required customizations, and set up integrations. All development follows Microsoft best practices and includes specific Malaysian localization requirements.
Configuration Focus Areas:
- Financial management with MPERS/MFRS compliance
- Malaysian GST/SST setup and configuration
- Multi-currency configuration for international trade
- Inventory management
- Role-based security and workflow automation
Phase 4: Testing & Quality Assurance
Comprehensive testing ensures system reliability, data accuracy, and regulatory compliance. Our QA process includes Malaysian-specific validation for tax calculations, financial reporting, and regulatory compliance.
Testing Protocols:
- Unit testing for individual system components
- User acceptance testing with client stakeholders
- Performance testing and load validation
- Security and access control verification
Phase 5: Training & Change Management
We provide comprehensive training programs designed for Malaysian business culture and practices. Our change management approach ensures smooth adoption and minimizes business disruption during transition.
Training Components:
- Role-based training sessions in English and Bahasa Malaysia
- Hands-on workshops with real business scenarios
- Super-user certification and train-the-trainer programs
- Executive dashboards and reporting training
- Ongoing support and documentation resources
Phase 6: Go-Live & Stabilization
Our go-live approach minimizes business disruption through careful planning, phased deployment options and comprehensive support, tailored to your needs.
Go-Live Support:
- Detailed cutover planning and execution
- Real-time monitoring and issue resolution
- Post go-live optimization and fine-tuning
- Performance monitoring and system health checks
- User support and issue escalation procedures
Quality Assurance Throughout
Each phase includes quality gates and milestone reviews to ensure deliverable quality and project alignment. We maintain detailed documentation and conduct regular stakeholder communication to keep projects on track and within budget.
Post-Implementation Success
After successful go-live, we provide ongoing support services including system optimization, user assistance, and upgrade planning to help Malaysian businesses continue maximizing their Microsoft investment as their needs evolve.