Support & Training

Comprehensive Support Framework

Our support services are designed specifically for Malaysian businesses, providing assistance during local business hours with expertise in both English and Bahasa Malaysia. We offer multiple support channels including phone, email, chat, and remote assistance to ensure rapid issue resolution and minimal business disruption.

Multi-Language User Training Programs

We provide comprehensive training programs tailored to Malaysian business culture and practices, delivered in both English and Bahasa Malaysia to ensure maximum user adoption and proficiency across your organization.

Training Program Components:

• Executive Overview Sessions: High-level system overview for management and decision-makers
• Role-Based Training: Specific training modules designed for different user roles and responsibilities
• Hands-On Workshops: Interactive sessions using real business scenarios and data
• Super-User Certification: Advanced training to develop internal system champions
• Train-the-Trainer Programs: Enabling your team to provide ongoing internal training
• Mobile App Training: Utilizing Business Central mobile capabilities for field operations

Local Support Advantages

Based in Kuala Lumpur, our support team understands Malaysian business practices, regulatory requirements, and cultural preferences, ensuring relevant and effective assistance for your specific needs.

Malaysian Business Hours Support:

• Technical support during Malaysian business hours (9 AM - 6 PM MYT)
• Extended support during month-end and year-end closing periods
• Urgent issue escalation with guaranteed response times
• Public holiday coverage planning and communication
• Local time zone scheduling for consultations and training
• Cultural sensitivity in communication and problem-solving approaches

Remote Assistance & Digital Support

Our digital support capabilities enable efficient problem resolution without the need for on-site visits, reducing costs and response times while maintaining high service quality.

Digital Support Channels:

• Remote Desktop Support: Direct system access for rapid problem diagnosis and resolution
• Video Conferencing: Face-to-face consultations for complex issues and planning sessions
• Screen Sharing: Real-time collaboration for training and troubleshooting
• Mobile Support: WhatsApp Business and SMS support for urgent issues
• Online Chat: Instant messaging support during business hours
• Knowledge Portal: 24/7 access to documentation and self-help resources

Specialized Malaysian Business Support

Our support team has deep expertise in Malaysian-specific business processes, regulatory requirements, and integration challenges common to local businesses.

Malaysian-Specific Support Areas:

• MFRS and IFRS compliance configuration assistance
• GST/SST calculation and reporting support
• Malaysian banking integration troubleshooting
• Multi-currency handling for import/export businesses
• Local payroll and HR compliance guidance
• Regulatory reporting and audit preparation support

Proactive System Optimization

Beyond reactive support, we provide proactive monitoring and optimization services to ensure your Microsoft systems continue performing optimally as your business grows and evolves.

Optimization Services:

• Performance Monitoring: Regular system health checks and performance assessments
• Usage Analytics: Analysis of system utilization to identify improvement opportunities
• Feature Adoption: Guidance on leveraging new Microsoft features and capabilities
• Workflow Optimization: Streamlining business processes within the system
• Integration Health: Monitoring and optimization of third-party integrations
• Security Reviews: Regular security assessments and recommendations

Knowledge Transfer & Documentation

We emphasize knowledge transfer to build internal capability and reduce long-term dependence on external support while maintaining comprehensive documentation for reference.

Knowledge Resources:

• Comprehensive user manuals in English and Bahasa Malaysia
• Video tutorials covering common tasks and procedures
• Best practices documentation specific to Malaysian businesses
• Troubleshooting guides for common issues
• Process documentation for regulatory compliance
• Regular knowledge sharing sessions and user group meetings

Continuous Learning & Updates

We keep your team informed about Microsoft platform updates, new features, and best practices through regular communication and training updates.

Ongoing Education:

• Monthly newsletter with tips, updates, and feature highlights
• Quarterly training sessions on new features and capabilities
• Annual user conference with advanced training and networking
• Webinar series covering industry-specific topics
• Access to Microsoft partner events and training resources
• Certification support for user skill development

Scalable Support Model

Our support services scale with your business growth, from startup support to enterprise-level service level agreements, ensuring consistent quality as your organization expands.

Long-Term Partnership

We view support as an ongoing partnership, helping Malaysian businesses maximize their Microsoft investment through continuous optimization, user education, and strategic guidance for system evolution.