‍Terms of Use, Privacy, Cookie & Consumer Information Policy

This consolidated document governs use of our website, professional services information, how we process personal data, and how we use cookies. It complies with Malaysian law and international best practices. A Bahasa Malaysia version will be made available; where there is any inconsistency, the English version prevails.

Part A: Terms of Use

1. Acceptance of Terms

By accessing www.sncoconsulting.com (the “Site”), you agree to these Terms of Use and this Policy. If you disagree with any part, please discontinue use immediately.

2. Company Information & Microsoft Partnership

Company Name: SNCO Consulting Sdn Bhd
Registration No.: [Insert Number]
Nature of Business: Microsoft technology consulting and subscription-based software services
Status: Independent Microsoft Partner (we are not Microsoft Corporation)
Trademark Notice: Microsoft trademarks are used under license to describe our services

3. Permitted Website Use

You may use the Site for lawful, personal, or internal business purposes, and download or print content for reference. You may contact us for legitimate service enquiries.

4. Prohibited Activities

You must not:

Misuse the Site or attempt unauthorised access
Copy or modify content without consent
Upload viruses or malicious code
Use the Site for unlawful or fraudulent purposes

5. Services & Disclaimers

Our services include provisioning Microsoft subscriptions, consulting, implementation, and support.

Disclaimer: Services are provided independently of Microsoft. We do not guarantee Microsoft product performance or uptime. Use of Microsoft software is subject to Microsoft’s own licence terms and privacy policies.

6. Intellectual Property

All Site content is owned by SNCO Consulting or our licensors. Microsoft content and logos remain the property of Microsoft Corporation.

7. Limitation of Liability

To the maximum extent permitted by Malaysian law:

We are not liable for indirect, incidental, or consequential damages from Site use
Liability for Site-related claims is capped at MYR 1,000
Professional services liability is subject to written engagement terms
We do not exclude liability where unlawful (e.g., fraud, wilful misconduct)

8. Governing Law

These Terms are governed by Malaysian law. The Malaysian courts have exclusive jurisdiction.

Part B: Professional Services & Consumer Information

9. Services Offered

Microsoft Subscriptions: Licensing, setup, renewals
Consulting & Implementation: Microsoft 365, Azure, Dynamics solutions
Support Services: Technical support, troubleshooting, optimisation
Add-On Services: Training, change management, integrations

10. Service Standards

Services are delivered in accordance with professional best practices, contractual commitments, and confidentiality obligations. We commit to competence, compliance, confidentiality, timeliness, and professionalism.

11. Fees & Payments

Fees are based on subscription rates, service complexity, and scope
Written proposals and invoices provided in advance
Payment terms: typically 30 days from invoice
Prepayment may be required for subscriptions
Interest may apply for overdue accounts

12. Consumer Rights & Complaints

Information: Transparent pricing and clear service details before purchase
Quality: Competence, due care, timely performance
Complaints: Email complaints@sncoconsulting.com. We respond within 14 working days. Escalations go to senior management.
External: Recourse includes the Tribunal for Consumer Claims (≤ RM50,000), MCMC (where applicable), or civil courts

13. Cancellation, Refunds & Liability

Subscription cancellations subject to Microsoft’s licensing terms
Refunds, if applicable, are processed within 14 working days
Completed work must be paid in full
Liability for services is covered under engagement terms and capped as agreed

14. Compliance

We comply with the Consumer Protection Act 1999, Companies Act 2016, PDPA 2010, Communications and Multimedia Act 1998, and other applicable laws.

Part C: Privacy Policy

15. Privacy Commitment

We comply with the Personal Data Protection Act 2010 (PDPA). This Policy applies when you visit our Site, subscribe to Microsoft services through us, or use our consulting/support services.

16. Personal Data We Collect

Identity & Contact: name, designation, NRIC/passport, email, phone, billing details
Business & Technical: company name, subscription details, system configuration
Website Data: IP address, device/browser details, cookies, forms

17. Purposes & Legal Bases

Service delivery: Microsoft subscriptions and consulting
Business operations: billing, account management, fraud prevention
Compliance: AML/CFT, regulatory obligations
Marketing: with consent
Analytics: with consent

Legal bases include contract, legal obligation, legitimate interests, and consent.

18. Data Sharing & Transfers

We may share data with Microsoft, IT/cloud providers, advisers, and regulators. Data may be transferred outside Malaysia, especially to Microsoft’s global servers, with safeguards including contractual clauses and encryption.

19. Data Security

We apply encryption, access controls, monitoring, and staff training to protect data.

20. Retention

Subscription/billing records: 7 years
Website/cookie data: 12–24 months
Marketing: until consent withdrawn

21. Your Rights under PDPA

You may request access, correction, withdrawal of consent, objection to processing, and deletion (subject to law). Email privacy@sncoconsulting.com. Response within 21 days.

22. Children

Our services are not intended for individuals under 18.

23. Data Breaches

We will notify the Commissioner and affected individuals where legally required.

Part D: Cookie Policy

24. About Cookies

Cookies are small text files placed on your device to support Site functionality, security, analytics, and marketing.

25. Types of Cookies

Essential (always active): login, security, forms
Performance: Google Analytics, Webflow, Microsoft Clarity
Functional: preferences, form autofill
Marketing (consent): Google Ads, LinkedIn Insight, Facebook Pixel, Microsoft Advertising

26. Cookie Management

On first visit, you may Accept All, Reject Non-Essential, or Customise. Change choices anytime via the “Cookie Settings” link or browser settings.

27. Retention & Third-Party Details

Session cookies: deleted on browser close
Essential: 1–12 months
Analytics/functional: 12–24 months
Marketing: up to 540 days depending on provider
Details of third-party cookies are provided in our Cookie Details Appendix.

Part E: General Provisions

28. External Links

The Site may link to Microsoft or third-party websites. We are not responsible for external sites’ content or privacy practices.

29. Updates

We may amend this Policy periodically. Changes will be published here with a new “Last updated” date.

30. Contact Information

General: enquiry@sncoconsulting.com

Hours: Mon–Fri, 9:00 AM–6:00 PM MYT

31. Compliance & Authority

We comply with the Personal Data Protection Act 2010 (PDPA) and the Personal Data Protection Commissioner (JPDP) under the Ministry of Communications and Digital.

Version 2.0 | Effective August 2025 | Next Review February 2026